**Effective date: 21 September 2026**
Zazi Digital (ABN 97 157 605 929) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit [zazidigital.com.au](https://zazidigital.com.au/), contact us or use our services.
We handle personal information in accordance with the *Privacy Act 1988 (Cth)* and the Australian Privacy Principles where they apply.
# 1. Information We Collect
The personal information we collect may include:
* Your name, email address, telephone number and business details.
* Information submitted through contact, quote, order or subscription forms.
* Billing, transaction and service information.
* Domain registration, website, hosting and email account information.
* Communications, support requests and project-related information.
* Technical information such as your IP address, browser, device, approximate location and website activity.
* Any other information you voluntarily provide to us.
Payment card details may be processed by third-party payment providers. Zazi Digital does not ordinarily store complete payment card details.
# 2. How We Collect Information
We may collect personal information:
* Directly from you through our website, email, telephone or meetings.
* When you purchase, enquire about or use our services.
* Through cookies, analytics and similar website technologies.
* From authorised representatives, referral partners or service providers.
* From publicly available sources where appropriate.
You may choose not to provide certain information, but this may prevent us from responding to your enquiry or providing some services.
# 3. How We Use Your Information
We may use your personal information to:
* Respond to enquiries and provide quotes.
* Deliver and manage web design, hosting, domain, email, SEO and related services.
* Set up and administer customer accounts.
* Process payments and maintain business records.
* Provide technical support and service communications.
* Improve our website, services and customer experience.
* Detect fraud, security threats or misuse.
* Meet our legal, accounting and regulatory obligations.
* Send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
# 4. Disclosure of Information
We may disclose personal information to trusted third parties where reasonably necessary, including:
* Hosting, domain-registration and cloud-service providers.
* Microsoft 365 and business email providers.
* Payment processors and billing platforms.
* Website, analytics, marketing, CRM and communications providers.
* Contractors assisting us in delivering services.
* Professional advisers such as accountants, insurers or legal advisers.
* Government agencies, regulators or law-enforcement bodies when required by law.
We do not sell or rent your personal information.
# 5. Overseas Disclosure
Some technology and service providers may store or process information outside Australia, including in the United States and other countries in which those providers operate.
Where required, we take reasonable steps to ensure that overseas recipients handle personal information appropriately. However, overseas privacy laws may differ from Australian laws.
# 6. Cookies and Analytics
Our website may use cookies and similar technologies to:
* Operate essential website features.
* Remember preferences.
* Understand how visitors use the website.
* Measure advertising and website performance.
* Improve our content and services.
You can restrict or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.
# 7. Security and Retention
We take reasonable technical and organisational measures to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.
No online system is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records and satisfy legal or regulatory requirements. Information that is no longer required will be deleted or de-identified where practicable.
# 8. Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
We may need to verify your identity before completing your request. In limited circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where required.
To make a request, contact us using the details below.
# 9. Privacy Complaints
If you believe we have mishandled your personal information, please contact us with details of your concern. We will investigate the matter and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through [oaic.gov.au](https://www.oaic.gov.au/).
# 10. Third-Party Websites
Our website may contain links to third-party websites or services. Zazi Digital is not responsible for their content, security or privacy practices. We recommend reviewing the privacy policy of each third party before providing personal information.
# 11. Changes to This Policy
We may update this Privacy Policy when our services, information-handling practices or legal obligations change. The latest version will be published on our website with an updated effective date.
# 12. Contact Us
For privacy enquiries, access or correction requests, or complaints, contact:
**Privacy Officer**
**Zazi Digital**
Caroline Springs VIC 3023
ABN 97 157 605 929
Email: [info@zazidigital.com.au](info@zazidigital.com.au)
Phone: [0432 086 461]
